Terms and Conditions: Pricing and Structure
Single lessons
- Single lessons are charged at a fixed hourly rate.
- The total cost for the month is invoiced at month-end and payable 7 days after the invoice has been sent.
- In the case of a cancellation of less than 3 hours in advance or no-show (without a valid reason/ excuse), 50% of the lesson will be charged for.
- Tutoring cannot continue in the next month, if the previous month’s bill hasn’t been settled in due time.
Packages
- Packages are a bulk of lessons purchased in advance, at a discounted hourly rate.
- The lessons may carry over from month to month, but will expire after the arranged expected date.
- If you are a new client, you may purchase a package after your first lesson.
- In the case of cancellation of less than 3 hours in advance or a no-show (without a valid reason/ excuse), it will count as a whole session.
- In the case of package renewals, tutoring cannot continue if the new package hasn’t been paid for.
Terms of Refunds
- Wrong payments, and you as the client, informed us within 7 days after payment has been made.
- A package has been bought, but the lessons haven’t started yet.
- The tutor cannot continue with your lessons – the outstanding amount of lessons we owe you will be refunded.
Monthly Support
- A set amount of hours available to you, at a fixed monthly cost.
- The hours expire at the end of each month.
- The monthly cost is due monthly, prior to lesson commencement.